Frequently Asked Questions
Q
Are you a trading company or a manufacturer?
We are a dedicated manufacturing factory specializing in micro DC motors and DC gear motors, with over 14 years of professional experience in development and production.
Q
What payment methods do you support?
We support a variety of payment methods, including secure online transaction orders (supporting Visa, Master Card), PayPal, and wire transfers (T/T).
Q
Can you customize the specifications if I cannot find a suitable motor?
Yes, we offer comprehensive customization services. We can design and produce micro motors and gearboxes tailored specifically to your required operating voltage, speed, torque, and sizing constraints.
Q
Do your motors have official international certifications?
Yes, our micro motors comply with international quality and safety benchmarks and hold certifications including CE, FCC, and ISO. Additional certificates can also be applied for based on customer compliance demands.
Q
How do you handle internal quality control?
Quality is controlled through a rigorous verification process. We have inspectors stationed along every step of our assembly lines. Finished motors undergo thorough verification using precise diagnostic machinery, including Hardness Testers, 2.5D Image Testers, Salt Spray Chambers, Life Testers, and specialized Noise Chambers.
Q
What is the typical lead time for customized motor samples?
Sample production usually ranges between 7 to 15 business days depending on design complexity, while bulk volume delivery terms will be coordinated according to order schedules.